- Effective Date:
- 21 October 2026
- Last Updated:
- 21 October 2026
1. Cancellation windows
| Time before departure | Refund |
|---|---|
| More than 24 hours | 100% of ticket price |
| 6 to 24 hours | 50% of ticket price |
| Less than 6 hours | No refund |
| After departure / no-show | No refund |
The Gashtiq service fee is non-refundable in all cases. The one exception is a trip cancelled by the company — see trips cancelled by the company below.
2. How to cancel
- Sign in and open My trips, then select your ticket and press Cancel booking.
- Or contact the bus company directly using the phone number on your ticket.
- You will need your booking reference (example:
BUS-2026-XXXX).
3. How refunds are paid
Paid from your Gashtiq balance
- The refund goes back to your Gashtiq balance as soon as you cancel.
- The amount follows the table in section 1. The Gashtiq service fee is not refunded.
- You can use it on your next ticket straight away.
Paid in cash at a company office
- Refunds are paid in cash at the same company office where you paid.
- Bring your booking reference and your ID.
- Available during the company's normal office hours.
Online payments (FIB or QiCard, when available)
- Refunds go back to the same FIB or QiCard account used to pay.
- FIB refunds usually arrive within 3 business days.
- QiCard refunds may take up to 14 business days, depending on your bank.
4. Tickets bought for someone else
- If you booked for a family member from outside Iraq, only the person who paid can request the cancellation.
- The refund returns to the original payment method, not to the passenger.
5. Changing a ticket
Ticket changes are not available yet. To travel on a different date, cancel the existing ticket under the rules above and book again.
6. Trips cancelled by the company
- If the bus company cancels a trip, you receive a 100% refund, including the service fee.
- If you paid from your Gashtiq balance, the full price, including the service fee, goes back to your balance automatically.
- You will be notified by SMS and email.
7. Delays
- Delays are not grounds for a refund unless the trip is cancelled by the company.
- Border crossing waits on international routes (Erbil–Ankara, Erbil–Istanbul) are outside the company's control.
8. Tickets bought outside Gashtiq
Tickets bought directly at a company office are not managed by Gashtiq. Please contact that company.
9. Contact
Something not covered here? Our support team can help with any cancellation or refund.